On occasion, we are obliged to close stations or specific sections of track in order to perform essential infrastructure work. We generally make every effort to perform this work at night, but sometimes affecting the regular train service is unavoidable. During such closures, the Ministry of Transport provides additional bus services and/or free shuttle services between the affected train stations, in accordance with Ministry of Transport guidelines.
Eligibility for Compensation
Holders of Flexible 7 or Flexible 30 tickets, which are designated for travel on the lines affected by the station/track closure, are entitled to extend the validity of their card in accordance with the number of days the station/track remains closed. The extension will be applied after the end of the last valid day on the card. This extension period cannot be changed or extended.
To redeem your compensation, please follow the instructions below:
Take your Rav-Kav card (on which your travel pass is loaded) to the ticket office, automatic ticket machine, or the ticket validation machines at the station.
In order to fully redeem your compensation, you must claim it no later than one day after the last valid day on your travel pass. If you claim it at a later stage, your card will only be loaded with the remainder of the compensation period.
Once the compensation period has expired, you will not be entitled to an extension or to any further compensation.
A passenger purchased a Flexible 30 ticket for a specific route. During the ticket's 30-day validity, a station or section of track along this route was closed for 5 days. The passenger is now entitled to extend his ticket for 5 additional days. In order to fully redeem the 5-day compensation, the passenger must claim it no later than one day after the last valid day on the original ticket. If it takes the passenger longer to claim the compensation, the Rav-Kav card will be charged with less than the full compensation (one day less, for each day that passes). After five days, the passenger will no longer be eligible for any compensation.
According to Ministry of Transport regulations, student tickets (annual or semester), which are sold at a specially discounted rate, are not eligible for any extension due to station or track closures, or for any other compensation whatsoever.